how to enter bitbucket, skipping the double authentication factor?

[bci-rcamach]

I changed the notebook and cell phone, where I had configured the ssh and the double factor of authentication, and additionally I did not recognize the recovery codes. Is there a possibility to recover the bitbucket account in another way?

[Ana Retamal · Accepted solution]

Hi Rebeca, welcome to the Community!

Bitbucket offers 3 methods to regain access to an account with 2 step verification enabled:

1. Authenticator apps.
2. Recovery Codes.
3. SSH Recovery.

If you don't have access to the device you use to authenticate, nor saved the recovery codes, nor have access to the SSH that you use with Bitbucket, I'm afraid you've exhausted all the possible options to recover access. We do not have the ability to disable two-step verification for any Bitbucket user account. When you enable 2FA, you are committing to making that account accessible only to a user that is able to obtain a 2FA code.

There is no other way to obtain a code outside of these options.

If you still have access to your SSH key, you can use the following to receive a recovery code:

ssh git@bitbucket.org recovery_codes

This will bring out 6 recovery codes (one time use only) that you can use to get in. This is explained at Two-step verification.

If none of the above is possible, I'd recommend you restore your repos from the local data to a new account, or get copies from other users that may have worked on your repositories.  

Let me know if you have any questions or if there’s anything else I can help you with, Rodrigo. I'll be glad to help.

Hope that helps!

Ana

[bci-rcamach]

Dear, thank you for your timely response.

Effectively after exhausting all the mentioned recovery attempts, we proceeded to the elimination of the account to reconfigure it, but this process takes 14 days. Are you aware if another user can be configured with the same corporate email?

[Ana Retamal]

Hi Rebeca,

I've checked the Bitbucket Cloud account associated to the email address you used to post this message, but I can see it still exists. You need access to the account in order to delete it, so can you clarify exactly what you deleted.

If you need help with that, please create a Support ticket as we'll need some verification that you're the owner of the account and we don't want any confidential information displayed here.

Kind regards :) 

Ana

[bci-rcamach]

Hello Ana,

The account that could not be recovered belongs to another person in the organization. Can she write to you directly with her account in the process of elimination? You have until May 9 to cancel the elimination.

Who are the authorized ones for the creation of a ticket? Can the affected party directly carry out the management?

[Ana Retamal]

Hi @bci-rcamach , she can reply to this thread using the same Atlassian account she uses for her Bitbucket Cloud account.

As a Bitbucket Cloud user, they're all admins of their own accounts so they can contact us directly.

Looking forward to her message!

Best regards,

Ana

[bci-rcamach]

Thank you very much Ana.

Esteemed @Marcela González (LQA) , in the thread of this conversation you can see the suggestions that Ana from the Atlassian community has made to us, please contact them to see what form they can solve the inconvenience that you present.