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cannot log in

Miguel
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
January 15, 2026

I am stuck as i cannot log in and use the regular support channels. When i try to select the products in the support channel i get a 429. I cannot accept a workspace invitation due to this.

this is very frustrating as i have lost 1 hour on this already and the message is totally missleading:

We couldn’t log you in

You may run into this issue when you use specific browsers or add-ons that hide the referer header for id.atlassian.com and other Atlassian sites. Check for these and then try logging in again.

1 answer

0 votes
Ben
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
January 18, 2026

Hi @Miguel 

Your account was de-activated as you had not logged into the Bitbucket Cloud UI for many years.

I've just re-activated your account so you should be able to login now.

Please let me know how this goes.

Cheers!

- Ben (Bitbucket Cloud Support)

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DEPLOYMENT TYPE
CLOUD
PERMISSIONS LEVEL
Product Admin Site Admin
TAGS
AUG Leaders

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