bitbucket recovery mail system make me crazy!!!!!!!!!!!!!!!!!!!!!

[정요한]

My origin account is 'redacted'.
but i lost my authenticator and recovery key. 
your recovery mail request system bug. recovery mail request is faeild
so i request recovery mail to ticket. 

yesterday I received email that attached image.
but i can't receive any recovery mail.
your email recovery system bug make me crazy.

How long should I put up with your company's wrong system?

Why do you answer late when you can't handle things?
Are your bosses aware of this?
Do I have to formally challenge the board?

 

[Syahrul]

G'day,

I believe we triggered an email reset to your account last Friday and today. Could you respond to the ticket so we can continue the investigation if you still can't access your account?

You can check your existing ticket in our support portal:

https://support.atlassian.com/requests/

Regards,
Syahrul