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bitbucket is not open from 9 Am today.

Tapish92 August 16, 2018

Hello,

When i try to open https://bitbucket.org/ in both chrome and firefox. Browser shows

This site can’t be reached
bitbucket.org took too long to respond.
Try:

Checking the connection
Checking the proxy and the firewall
ERR_CONNECTION_TIMED_OUT

Also unable to pull or push.

1 answer

0 votes
Nic Brough -Adaptavist-
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August 16, 2018

It's working fine here, and via my US VPN.  There is something wrong with your connection over to the site - please check your network is routing to bitbucket.org

Try

nslookup bitbucket.org

to see if your DNS resolves it, and then

wget bitbucket.org

to see if you can get a raw http response from it

Tapish92 August 16, 2018

nslookup bitbucket.org

Server: 127.0.1.1
Address: 127.0.1.1#53

Non-authoritative answer:
Name: bitbucket.org
Address: 18.205.93.0
Name: bitbucket.org
Address: 18.205.93.1
Name: bitbucket.org
Address: 18.205.93.2

 wget bitbucket.org

Resolving bitbucket.org (bitbucket.org)... 104.192.143.2
Connecting to bitbucket.org (bitbucket.org)|104.192.143.2|:80... failed: Connection timed out.
Retrying.

--2018-08-16 14:09:19-- (try: 2) http://bitbucket.org/
Connecting to bitbucket.org (bitbucket.org)|104.192.143.2|:80... failed: Connection timed out.
Retrying.

--2018-08-16 14:11:29-- (try: 3) http://bitbucket.org/
Connecting to bitbucket.org (bitbucket.org)|104.192.143.2|:80... failed: Connection timed out.
Retrying.
Nic Brough -Adaptavist-
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August 16, 2018

Ok, that's simple then - there's a firewall or routing problem between your machine and bitbucket.org

Tapish92 August 16, 2018

ok. so how can i debug or correct it ? I am using ubuntu 14.04 LTS.

Nic Brough -Adaptavist-
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August 16, 2018

This is network debugging rather than Atlassian, and I only know the basics.

I would start with a "tracert bitbucket.org".  The response there should tell you where your connection is being blocked.

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