bitbucket error : error: 402

[Fin Meadows Technologies Private Limited]

We (<redacted>) had done the payment of 854 INR at 1 :00 Pm for pre-subscription fee still facing following error

remote: [ALERT] Your push failed because the account '<redacted>' has exceeded its
remote: [ALERT] user limit and this repository is restricted to read-only access.
remote: [ALERT] To restore write access, ask an account administrator to upgrade their plan.
remote: [ALERT] For more info:
remote: [ALERT] https://confluence.atlassian.com/x/MAFgDQ
remote: ********************************************************************************
fatal: unable to access 'https://bitbucket.org/<redacted>/<redacted>.git/': The requested URL returned error: 402
2025-07-07 15:00:28.995 [info] > git config --get commit.template [11ms]
2025-07-07 15:00:29.001 [info] > git for-each-ref --format=%(refname)%00%(upstream:short)%00%(objectname)%00%(upstream:track)%00%(upstream:remotename)%00%(upstream:remoteref) --ignore-case refs/heads/feature/chandrakant refs/remotes/feature/chandrakant [15ms]
2025-07-07 15:00:29.025 [info] > git for-each-ref --sort -committerdate --format %(refname)%00%(objectname)%00%(*objectname) [16ms]
2025-07-07 15:00:29.025 [info] > git status -z -uall [19ms]
2025-07-07 15:00:29.051 [info] > git config --get commit.template [20ms]
2025-07-07 15:00:29.063 [info] > git for-each-ref --format=%(refname)%00%(upstream:short)%00%(objectname)%00%(upstream:track)%00%(upstream:remotename)%00%(upstream:remoteref) --ignore-case refs/heads/feature/chandrakant refs/remotes/feature/chandrakant [25ms]
2025-07-07 15:00:29.094 [info] > git for-each-ref --sort -committerdate --format %(refname)%00%(objectname)%00%(*objectname) [16ms]
2025-07-07 15:00:29.098 [info] > git status -z -uall [29ms]

[Theodora Boudale]

Hi @Fin Meadows Technologies Private Limited and welcome to the community!

If the automatic payment via credit had failed and your workspace was downgraded to the Free plan, you'd need to upgrade the billing plan after changing the credit card and completing the payment.

I see that you reached out to our billing and licensing team yesterday and your workspace is now back to a paid billing plan. Can you please confirm if the issue is resolved?

Just a heads up, I removed the workspace and repo details from your post to protect your privacy, as this is a public forum.

Kind regards,
Theodora