You can use git to connect to Bitbucket. Shell access is disabled

[Steve B]

The ssh connection doesn't seem to work, I have setup my ssh key properly but when I run the command "$ ssh -T git@bitbucket.org" I get this response:
$ ssh -T git@bitbucket.org
authenticated via ssh key.

You can use git to connect to Bitbucket. Shell access is disabled

And then when I try to clone a repository I get this:
$ git clone git@bitbucket.org:<workspace-id>/<repo-slug>.git
Cloning into 'canisource'...
FATAL ERROR: Disconnected: No supported authentication methods available (server sent: publickey)
fatal: Could not read from remote repository.

Please make sure you have the correct access rights
and the repository exists.

I do have write access to the repository. I've deleted the .ssh folder, generate a new key, link my new pub key to my account to have a fresh and clean folder and even then I still have the error.

[Christian Glockner]

Hi Steve,

Try running 

export GIT_TRACE_PACKET=1
export GIT_TRACE=1 
export GIT_CURL_VERBOSE=1

and then running the git command again, and see what the output says.

Cheers,

Christian

Premier Support Engineer

Atlassian

[Steve B]

Hi Christian,

this is what I got when running "git clone" after running your command:

$ git clone git@bitbucket.org:<workspace-id>/<repo-slug>.git
16:57:37.068385 exec-cmd.c:237 trace: resolved executable dir: C:/Program Files/Git/mingw64/bin
16:57:37.070381 git.c:455 trace: built-in: git clone git@bitbucket.org:cyclonedesign/canisource.git
Cloning into 'canisource'...
16:57:37.139195 run-command.c:668 trace: run_command: unset GIT_DIR; 'C:\Program Files\PuTTY\plink.exe' git@bitbucket.org 'git-upload-pack '\''<workspace-id>/<repo-slug>.git'\'''
FATAL ERROR: Disconnected: No supported authentication methods available (server sent: publickey)
fatal: Could not read from remote repository.

Please make sure you have the correct access rights
and the repository exists.

[Theodora Boudale]

Hi Steve,

The output of the clone command shows that Git is using PuTTY as an SSH client.

• Did you use PuTTY to generate the SSH key pair?
• If so, is Pageant running on your machine, and does it have the key loaded?

Just a heads up, I removed the workspace id and repo name from your posts to comply with our privacy policy.

Kind regards,
Theodora

[Steve B]

Hi Theodora,

If I open Pageant and add the key it work. Is there a way to not use Putty as an SSH client ?
I've tried deleting the Environment Variable name "GIT_SSH", and did a fresh install of git but it still want to use putty even if I selected the build in solution during the install.

Thank you

[Siva G]

Actually,

In my case, I lost my MFA google authenticator account on my old device. and tried to setup on a new device. even at this moment I don't have the recovery codes also. 

But, the below way helps me.

Click : forgot code option  below to the text box > Click :  "send reset request to your email" > you will receive an email on your registered email account stating that wait for 24Hrs > after that specified time , you will receive an oneTimeLogin link on your email with 2 options : 

• If you have a new device, disable two-step verification and set it up for your new device.
• If you want to keep using your existing device, create a new emergency recovery key, and store it securely.

with this you can get in to your account. 

[Yahya Barghash]

Hi Christian Glockner you are just fantastic, thanks for the help