Workspace has disappeared

[Frank Lloyd Teh]

I have a bitbucket workspace that has a git repository that is actively being used. I have pushed and pulled just yesterday. 

Why would this be affected by cleanup? This is the message I received in my email. 

If your Free Bitbucket workspace contains repositories and has been actively used in the last 6 months:

◦ Your workspace is considered active and won't be affected by this cleanup.

I also do not see any reactivate workspace button in all workspaces. 

[Vipul Reddy · Accepted solution]

Hey @Frank Lloyd Teh

We've reactivated the workspace. Let us know if you're still unable to access it.

[Frank Lloyd Teh]

Hi, 

Negative, I still don't see the workspace in https://bitbucket.org/account/workspaces 

Doing a git pull still produces an error on the project - "could not read from the remote repository" 

[Frank Lloyd Teh]

Just an update. I decided to try to just recreate the workspace with the same name. It first gave me an error page. Then when i went back to the list of workspace, it now displays the "you have deactivated workspaces". I reactivated it and it worked. 

Note that while the workspace has been restored. I still don't understand how an actively used repository got deactivated. 

[Livora]

Hopefully the Atlassian team resolves the workspace issue quickly. Meanwhile, I’ll keep monitoring updates and continue using cineby app to stay productive without interruptions.

[Tomislav Tobijas]

Hey @Frank Lloyd Teh ,

I've asked someone from the forum support team to take a look at this. I know there are some issues with manual reactivation of workspaces, so the Atlassian team needs to jump in.

As for why this active workspace was deleted, they should be able to check that too.

Cheers,
Tobi

[ghulamqadir1994]

facing same issue at my end too. I got a chance to open my bitbucket after some time and no repos seen :( .

Please add your comment here if you find any solution.

[ST Repository]

My team is facing the same issue. My workspaces and repositories are suddenly not visible overnight. 

Please help reinstate the project. I can share more information to the team who might  be looking into the issue. A support ticket has been created as well.

[Tomislav Tobijas]

I'm guessing you guys are on Bitbucket free plan. 👀

@Vipul Reddy any chance you can check this as well?

[ST Repository]

We are on paid standard plan.

[Tomislav Tobijas]

@ST Repository if so, can you try raising a ticket here: Atlassian Support?

[ST Repository]

Already did that yesterday itself. This is impacting our business. Appreciate your response. It will be great help if the workspace is restored.

But since my workspace is not visible I have logged the request under another workspace that I own. Please advise how to go about it.

[Vipul Reddy]

Hey @ST Repository 

Please expect a response from Atlassian support since the support ticket has been raised.