Workspace doesn't exist after creating it

Hi,

I wanted to try bitbucket on the free plan.
I created (or so i thought i did) a bitbucket workspace, but the workspace doesn't exist and when I try to create the same space again, it now says it's taken.

In more detail:

I created the workspace via the wizard https://www.atlassian.com/try/cloud/signup?bundle=bitbucket

It started doing it's thing and after a while i was redirected to a 404 page, saying resource not found.

When i try to access it like: bitbucket.org/<my_workspace_name> (takes me to the same 404 page where i see resource not found)

When i go to the wizard to try and create the same space again, now it says

"This workspace ID is taken. Try another ID."

When i go to https://bitbucket.org/account/workspaces/ (while logged in) i don't see any spaces, instead it offers me to create a new one with a link which takes me to the same link from above (the wizard) for creating a new space.

1 answer

0 votes

Hi @0nlyDev

It looks like the workspace ID might have been reserved (allocated) during signup, but some part of the setup failed (database, permissions, UI linking) so the workspace never fully materialized. The system “knows” that the ID is taken, but you don’t have a usable workspace.

Maybe those KB articles might help?

https://support.atlassian.com/bitbucket-cloud/kb/resource-not-found-message-while-trying-to-access-a-workspace-repository/

https://support.atlassian.com/bitbucket-cloud/kb/workspace-has-disappeared-incorrect-workspace-loaded/

https://support.atlassian.com/bitbucket-cloud/kb/can-i-claim-an-account-workspace-id/

or maybe @Theodora Boudale you might help to troubleshoot since it looks similar to this case..

https://community.atlassian.com/forums/Bitbucket-questions/I-can-t-see-workspaces/qaq-p/2916782