Workspace ID “lchzh3473” shows “taken” but URL returns “Resource not found”

[lchzh3473]

Hello,

I am unable to use the Workspace ID “lchzh3473” in Bitbucket Cloud.

When I attempt to create or rename my workspace to this ID, the system shows the error:
“This workspace ID is already taken. Try another ID.”

However, visiting https://bitbucket.org/lchzh3473/
returns “Resource not found”, which suggests that no active or publicly accessible workspace exists under this ID. This appears inconsistent with the validation error.

I would like to understand the backend status of this Workspace ID:

Is it reserved, locked, or associated with a deleted or inactive workspace?

Is this expected behavior?

If no active workspace exists, is there any supported way to release or reuse this ID?

Current Workspace ID: lchzh3473-1 (temporary)
Steps taken: Workspace settings → Change Workspace ID → Enter lchzh3473

Thank you for any guidance.

[Ben]

Hi @lchzh3473 

That is an active user account (associated with your user email). You can no longer create workspaces with the same ID as a user account, all user accounts & their associated workspaceID's must be kept unique.

You will need to pick a different ID when creating a workspace, or change your username to free it up for usage by your workspace: https://support.atlassian.com/bitbucket-cloud/docs/update-your-username/

Cheers!

- Ben (Bitbucket Cloud Support)

[Aron Gombas _Midori_]

I think Confluence and/or Jira has a similar behavior with space keys. When you delete a space, its key will not be "released" for a while.  It takes time (or maybe even an explicit "empty the trash") until the key can be taken again for a new space.

Which means that you should try it again later or open a ticket for Atlassian to empty the "workspace key trash".