Why is it so hard to get your invoice?

[Blake Edwards]

Every month I have to go through this.  I'm both the primary technical and billing contact and I show 0 for orders and invoices.  This is so unbelievably annoying and judging by your board I'm not the only one with this issue.  You guys need to FIX THIS!  Stop waisting everyone's time 

[James Haarbauer]

I agree that the process is a giant pain. There likely wasn't enough "interest" because the people looking for different bitbucket features and the ones dealing with billing are probably separate people most of the time.

[Sam Tattle]

Getting invoices for Jira/Confluence and Jira plugins is relively straight forward, usually the emails come through. Bitbucket on the other hand is the worst UI I have ever come across. You can't just navigate there from Bitbucket, you need to find the address and punch it in or click a link in a thread complaining about how difficult it is. I can only ask why the invoice emails from Bitbucket never come through? I have to download them as JSON or pdf manually every month. I've learnt that if you login to the workspace you want, click this link in the same browser app, you get there most of the time, sometimes it'll just spin.

https://my.atlassian.com/billing/paidorders

[Theodora Boudale]

Hi Sam,

Thank you for reaching out.

Regarding the issues with emails for Bitbucket invoices and accessing https://my.atlassian.com/billing/paidorders, please reach out to our Billing and Licensing team via https://www.atlassian.com/company/contact/purchasing-licensing#/

We have a feature request for the option to navigate to https://my.atlassian.com/billing/paidorders from Bitbucket:

• https://jira.atlassian.com/browse/BCLOUD-20497

The request has been closed as there wasn't enough interest in it. However, you can still add your feedback there, as our product managers continue to monitor even closed requests.

Kind regards,
Theodora

[Sam Tattle]

No interest in providing customers with an actual way to download the invoices through the same application that has the billing configuration? Interesting approach, sounds like your product managers need to put a little more thought into non-functional requirements.

[Patrik S]

Hello @Blake Edwards and thank you for reaching out to Community!

As a main billing and technical contact, you can access your invoices by navigating to 

• https://my.atlassian.com

where you will be able to download the invoices for the products you are the configured contact.

If you are still facing issues downloading/accessing your invoices, I'd suggest opening a ticket with our billing and licensing team in the Atlassian Get Support portal by selecting the option Billing,payment, and pricing > Finding invoices.

Thank you, @Blake Edwards !

Patrik S

[Blake Edwards]

This doesn't !@#ing work! I'm both the billing and technical contact.  I go to orders but I don't have an order number to put in.  Where do I get the order number.  Judging by everything I've reads on the internet I'm not the only one with this issue.  You guys really need to FIX THIS!  It should not be this difficult to get an invoice.

[Patrik S]

Hello @Blake Edwards ,

Checking internally for your account I see it's currently the billing and technical contact of a Free subscription, which won't generate quotes, hence the reason why you don't see any invoices/quotes under the Orders tab in https://my.atlassian.com

I noticed you opened an internal ticket with our Billing and Licensing team regarding this issue. I would suggest focusing the discussion on the internal ticket to avoid any confusion that may arise from discussing the same issue in different places. In the internal ticket you can also share screenshots of what you are seeing on your end, as the ticket is only visible to Atlassian staff. 

Once the ticket is resolved, feel free to share the solution here in the community, as this may help other users who face the same issue in the future.

Thank you, @Blake Edwards !

Patrik S