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Why 2fa sending me EMAIS but not accepting 2fa code which is available?

Volodymyr
Contributor
May 24, 2026

Screenshot 2.pngScreenshot 1.png

1 answer

0 votes
Arkadiusz Wroblewski
Community Champion
May 24, 2026

Hello @Volodymyr 

First, please blur your email in those screenshots since this is a public forum!

The issue here is that the screen is asking for an email verification code, not your authenticator app code. Check your inbox and use the absolute newest code (older ones expire immediately if you hit "Resend").

If it still fails, try using an incognito window and make sure your device's clock is synchronized. If you're completely stuck, you'll need to reach out to Atlassian Account Recovery, as the Community can't bypass security settings.

Best

Arkadiusz 🤠

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