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We've emailed you a code We require additional verification to protect your account.

Kenneth Mabunda
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November 20, 2025

By I am not receiving any email with code to access why

 

2 answers

0 votes
Syahrul
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
November 26, 2025

Hey @Kenneth Mabunda 

Welcome to the community!

I don't see any email sent to your current email address. Are you sure you've requested the code reset? Could you try again and let me know how it goes.

Regards,
Syahrul

0 votes
Alexander Nilsson
Rising Star
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November 22, 2025

Hello Kenneth, 

unfortunately, I have noticed in the past that the verification code has repeatedly ended up in the junk folder in other applications (JSM) as well.

Please check this.

Best regards,
Alex

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