Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Product Q&A
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Events
Community resources

We couldn’t log you in

Austin Baker
Austin Baker
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Get involved
March 3, 2025

I'm getting the "We couldn’t log you in" page when attempting to sign into my account. None of the recommended steps to resolve this have worked.

This account has had a long period of inactivity, which is likely means it's been de-activated.

Would appreciate getting it re-activated.

Thanks!

Answer
Watch
Like Be the first to like this
64 views

2 answers

2 votes
Theodora Boudale
Theodora Boudale
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
March 4, 2025

Hi Austin and welcome to the community!

Your Bitbucket Cloud account was indeed in a dormant state, which I believe is the reason for the error you saw.

I reactivated your account just now. Could you please try logging in when you have some time and let me know if the issue is resolved?

Kind regards,
Theodora

Reply
0 votes
Hana Kučerová
Hana Kučerová
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Become a leader
March 3, 2025

Hi @Austin Baker ,

welcome to the Atlassian community.

I've marked your question for Atlassian support to look into this, but I'm afraid it is possible, that they also won't be able to help you. They will contact you in two business days.

Reply

Suggest an answer

Log in or Sign up to answer
Bitbucket
Bitbucket
TAGS
AUG Leaders

Atlassian Community Events

    See all events