We couldn't clone the repository. Try rerunning the pipeline.

[Sajith Madurachchi]

Hi all, 

I'm getting this error randomly while trying to run bitbucket pipelines using linux shell runner. Sometimes this can be resolved by re running pipeline but occasionally had to rebase the repository. I went through previous discussion about the same topic but Atlassian engineers haven't mentioned any reason or solution for the specific matter. Hence reposting the issue. 

cheers!  

[Theodora Boudale]

Hi Sajith and welcome to the community!

There are multiple different things that may cause this error. Possible reasons could be:

• The depth of the clone in this step may not be big enough for Pipelines to reset to the build's commit
• If the build runs on a self-hosted runners and the host machine is behind a firewall, not all of Bitbucket's IP addresses may be whitelisted
• The remote repository has broken tree entries

This is not an exhaustive list, and we cannot provide a solution without knowing what is causing the failed clone.

If you open on Bitbucket's website the page of a build that failed with this error and then expand the Build setup section in the log, is there a more informative error message there? Could you post the content of the Build setup section here (sanitize private/sensitive data first, if any)?

Kind regards,
Theodora