Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

Verification emails not received

NF
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
June 5, 2025

When trying to create a new account, on the step to verify the email, I never receive the verification emails, even after clicking on resending many times.

 

This also happens when trying to login with an existing account that has no 2FA active.

1 answer

0 votes
Ben
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
June 5, 2025

Hi @NF 

Do you have access to the email inbox that is supposed to be receiving the verification emails? If not - you will not be able to proceed with the verification process, and this cannot be bypassed unfortunately.

If you do - please let me know your timezone and I will raise a ticket on your behalf with our support team.

Cheers!

- Ben (Bitbucket Cloud Support)

NF
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
June 6, 2025

Hi Ben,

Yes, I have access to the email inbox. My timezone is UTC +1.

Thank you.

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
TAGS
AUG Leaders

Atlassian Community Events