Verification email not received

[Brent Lee]

The user is receiving the initial invitation but is not receiving the verification code email. They have checked the product invitations setting and I have canceled and resent the invitation more than once. The verification code email is not in spam/junk. How do we proceed?

[Arkadiusz Wroblewski]

Hello @Brent Lee 

The most common reason why a user does not receive emails, is because they're unsubscribed from product invitations.

https://id.atlassian.com/gateway/api/marketing/email-preferences

Please ask the user to navigate to their Atlassian account’s email preference center and tick the Product invitations option.