Verification email not received

[Brent Lee]

The user is receiving the initial invitation but is not receiving the verification code email. They have checked the product invitations setting and I have canceled and resent the invitation more than once. The verification code email is not in spam/junk. How do we proceed?

[Syahrul]

Hey @Brent Lee 

Welcome to the community.

If the invitation was sent before the user re-enabled their product invitation settings, the workspace admin must first cancel or delete any pending invitations for that user in each group. Once the old invitations are cleared, a new one can be sent. This ensures the new invitation bypasses the user's previous restrictive settings.

Please give this a try and let me know if it resolves the issue.

Regards,
Syahrul

[Arkadiusz Wroblewski]

Hello @Brent Lee 

The most common reason why a user does not receive emails, is because they're unsubscribed from product invitations.

https://id.atlassian.com/gateway/api/marketing/email-preferences

Please ask the user to navigate to their Atlassian account’s email preference center and tick the Product invitations option.

[Brent Lee]

@Arkadiusz Wroblewski Thanks for the reply. As I mentioned in my post, the user has already done this.