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Users dont have access to new workspace linked to an organization

Arthur
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February 4, 2026

Hi,

today we have created a new Bitbucket Cloud (free) app via admin.atlassian.com via Atlassian apps -> Add app.

This means it is automatically linked to the organisation. So we dont have to use the ... "Link Bitbucket". I have confirmed this, by trying to link it, and the message was "Already linked to an atlassian organisation".

So the next step was to add users to bitbucket.

For this, I clicked on Manage app and was presented with a list of bitbucket groups:

Screenshot 2026-02-04 at 11.38.56.png

I clicked on the bitbucket-users-testesetteset Group, with the description "Grants access to Bitbucket on <workspace-name>".

There I clicked Add users and added two users.

The users got an invitation email to bitbucket and clicked on Accept invite

they got forwared to bitbucket.org/<workspace>/ but got an error page, saying "Resource not found".

Screenshot 2026-02-04 at 11.43.20.png

Ok, but we checked that the users can see bitbucket from the left top "switch sites or apps" menu. 

And also in the admin.atlassian.com / Apps / Bitbucket overview it says: Licensed users: 3

But when I go to admin.atlassian.com / Billing, there is Bitbucket listed with only 1 User.

So what is going wrong here and how can I solve the issue so that the users can access the bitbucket workspace?

Thanks in advance.

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