Users cannot receive invite emails from Bitbucket cloud

[Zia Siddique]

I cannot invite a new user to my Bitbucket organisation.

I went to User Groups > Add members, and i added the email to all the user groups. However the user did not receive an email.

I have:

• Verified the email is correct
• Tried to resend the invite multiple times
• Checked spam folders
• Waited 24 hours for the email.

[SANJEET KAUL]

Hi Zia, thanks for raising this problem as I also faced this several times with my users.

To resolve this problem, you need to ask user to verify these checkboxes -> Bitbucket setting page > Atlassian account settings > Email > Product Surveys and Invitation should be checked (skip survey if you want).

Then try to resend the invite and the user shall receive it.

Let me know the results!

Best Regards,
Sanjeet