User not receiving invites

[Jon Wickham]

We have a user who is not receiving invites on our domain.

Tried with resends but no invite coming through.  Invites working for some others and the user can receive emails from other sources.

Can you check if there are any blocked users on the domain

Thanks

[Syahrul]

Hey @Jon Wickham 

Could you review our KBs and ask the user to turn on product invitation? Once enabled, cancel the previous invitation and then resend it again.

Troubleshoot not receiving Bitbucket workspace invitation .

Let me know how it goes

Regards,
Syahrul

[Nikola Perisic]

Hello @Jon Wickham 

This is because the email was added to the surpression list. I've requested help from Atlassian and they should be in touch in you within 2 business days.