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User limit error when not reached

giantas
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November 23, 2017

I have tried adding users to a repository. Initially, I added the users via their email address but I could not grant them write access. So, I removed them, from Settings, then tried adding them via their bitbucket usernames. I have not been able to add them since I keep getting `User limit reached - upgrade your plan` yet the repository only has three users. What's up with this?

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Ana Retamal
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
November 24, 2017

Hi Aswa! Are you adding them to your Bitbucket Cloud account? I've checked the Bitbucket account associated to this email address and I could see you have already 5 users. Can you check again and make sure you deleted the previous ones correctly?

If you were referring to a different account, let me know and I'll have another look. 

Cheers!

Ana

giantas
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
November 24, 2017

Thanks, I already found out that the limit applies to the whole account and not to a specific as I earlier thought

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