User limit error when not reached

[giantas]

I have tried adding users to a repository. Initially, I added the users via their email address but I could not grant them write access. So, I removed them, from Settings, then tried adding them via their bitbucket usernames. I have not been able to add them since I keep getting `User limit reached - upgrade your plan` yet the repository only has three users. What's up with this?

[Ana Retamal · Accepted solution]

Hi Aswa! Are you adding them to your Bitbucket Cloud account? I've checked the Bitbucket account associated to this email address and I could see you have already 5 users. Can you check again and make sure you deleted the previous ones correctly?

If you were referring to a different account, let me know and I'll have another look. 

Cheers!

Ana

[giantas]

Thanks, I already found out that the limit applies to the whole account and not to a specific as I earlier thought