User has added and access given but still not able to login into bitbucket?

[Poonam Sonni]

The user has been added and granted the same permissions as other users. However, the user is still unable to log in successfully. When an invitation is sent, a '404 Resource Not Found' error is displayed. And if enter email address and password the "Incorrect email address and/or password. Try again or reset your password." error message displayed.

[Ricardo N]

Hi Poonam Sonni,

Welcome to the community.

While checking your workspace, I saw that you have a paid plan. To better help with this, it would be preferable if you created a support ticket using your paid workspace.

https://support.atlassian.com/

While having your support ticket, we can get the affected user account to further investigate this.

Please let me know your thoughts.

Regards,
Ricardo