Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

Unable to login

lsahni
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
November 17, 2025

I’m trying to access my Bitbucket account that I created with an email id that no longer exists. I am prompted for the authentication code however no email is received unfortunately so I am stuck. 

I need some help to login and retrieve my work.  

Please can you help me in this matter. 

1 answer

0 votes
Syahrul
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
November 26, 2025

Hey @lsahni 

Welcome to the community!

We will send a one-time code to the account email address. If you no longer have access to that email, you won't be able to receive the code. You need access to the email to get the one-off code.

I hope this helps.

Regards,
Syahrul

Suggest an answer

Log in or Sign up to answer
TAGS
AUG Leaders

Atlassian Community Events