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Unable to login to bitbucket

Lee Jensen
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February 2, 2026

"We couldn’t log you in

You may run into this issue when you use specific browsers or add-ons that hide the referer header for id.atlassian.com and other Atlassian sites. Check for these and then try logging in again."

This message isn't helpful. What does "specific browser" means. What known add-ons cause this? I've tried different browsers, no add-ons active. Honestly, it's just a generic message and doesn't seem to be caused by a browser or add-on.

I got an email about "Unused workspaces will be deleted" and I wanted to login to ensure I either don't have content present or that I can download what's there.

Can someone at Atlassian help? My guess the account is locked and needs to be unlocked.


1 answer

0 votes
Kristian Walker _Adaptavist_
Community Champion
February 3, 2026

Hi Lee,

I have clicked the request assistance button to notify Atlassian Support of this request so they can look to answer this question for yourself.

You may also want to raise a support request in the service desk at: https://support.atlassian.com/contact/#/

Regards,

Kristian

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