Unable to login Bitbucket - We couldn’t log you in

[Gan Chin Siong]

Hi,

i am getting following error when login to bit bucket account.

"You may run into this issue when you use specific browsers or add-ons that hide the referer header for id.atlassian.com and other Atlassian sites. Check for these and then try logging in again."

Thanks,

ganchsg

[Syahrul]

G'day, @Gan Chin Siong 

Welcome to the community!

It looks like your account was inactive, so I have reactivated your account. Can you try logging in again and let me know how it goes?

Regards,
Syahrul

[Dave Liao]

@Gan Chin Siong - hi there!

This seems like a browser issue:

• Do you have a privacy plug-in in your browser?
• Can you try accessing Bitbucket from another browser?
• Can you try accessing Bitbucket from another device?

[Gan Chin Siong]

I got try many type of browser, Edge, chrome , private windows and another notebook.
I think the problem is I many years no access to bitbucket already, it set me to inactive. can you reactivate it?

[Gan Chin Siong]

[Dave Liao]

Ahh, thank you.

I've escalated your post to Atlassian Support!