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Unable to log into Bitbucket

Dennis Meng
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December 16, 2025

Whenever I try to access the Bitbucket dashboard, I get a couple of redirects and then:

"You may run into this issue when you use specific browsers or add-ons that hide the referer header for id.atlassian.com and other Atlassian sites. Check for these and then try logging in again."

https://community.atlassian.com/forums/Bitbucket-questions/Unable-to-login-Bitbucket-We-couldn-t-log-you-in/qaq-p/1896018 makes it sound like my account needs reactivating (and it also said to post my case as a separate question)

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Mark C
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
December 18, 2025

Hi @Dennis Meng

Welcome to the community.

It appears that your Bitbucket Cloud account was marked as "Dormant" due to not logging in to Bitbucket.org for a long period of time.

For that, I went ahead and reactivated your account.

You should be able to log in now.

Regards,
Mark C

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