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Unable to log into Bitbucket

Ivan Lee
Ivan Lee
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September 21, 2024

Hi,

I just signed up for the different atlassian products, Confluence, Jira, Jira Service Management, and lastly tried to register for BitBucket, all linking to my google ID  After setting it up however, when trying to login, it keeps giving "We couldn't log you in".

I've tried multiple browsers and it's still the same issue.

I know I had a bitbucket account in 2016, but it's been inactive for a while. Is there a way to reactivate my account?

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Theodora Boudale
Theodora Boudale
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
September 24, 2024

Hi Ivan and welcome to the community!

Your Bitbucket Cloud account was indeed in a dormant state. I went ahead and reactivated it.

Can you please try logging in when you have some time, and let me know if the issue is resolved?

Kind regards,
Theodora

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Bitbucket
Bitbucket
DEPLOYMENT TYPE
CLOUD
PERMISSIONS LEVEL
Product Admin Site Admin
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AUG Leaders

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