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Unable to download invoice for Bitbucket

yx_ng
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September 18, 2025

Hi I am billing admin but I could only see invoices for Jira,
I need to view and download invoice/payment history for bitbucket

1 answer

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Shwetha Suvarna
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
September 21, 2025

Hey @yx_ng 

Welcome to Community...

I understand that you're unable to download Bitbucket invoices despite having admin access.

I reviewed the workspace and observed that while you do have admin access, you are not listed as the Main Billing Contact for this workspace. As a result, you are unable to view or download invoices.

If you’d like to be added as a billing contact, I recommend reaching out to the current billing contact and request them to add you as a billing contact.

Please refer to this document:
Where can I access and download my quotes or invoices?

You can also raise the support request with us at https://support.atlassian.com/contact/, and choose "Billing, payments and pricing" from the dropdown. And our Billing team will help with further support.

I hope this helps. Have a great day!

Best Regards
Shwetha Suvarna

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