Unable to add new users after removing old ones on a free plan

[Vaasugi Velmurugu]

I'm on free plan, I had some users added (within the limit which is 5) and after removing them, I couldn't add new users to the repository, that Bitbucket is complaining that I have exceeded the limit even there are no users other than me.

[Sebastian Krzewiński]

Hi @Vaasugi Velmurugu 

Please contact with Atlassian support (https://support.atlassian.com). Looks like issue with bitbucket.

Regards,

Seba

[Theodora Boudale]

Hi Vaasugi and welcome to the community!

Does this issue concern the Bitbucket account with the same email as your community account? If so, I checked this account's workspace and I can see that it is within the user limit now.

You can see all users that have access to your workspace if you go to Workspace settings > User Directory.

Please feel free to let me know if the issue is resolved now or if you're still experiencing issues.

In case the error occurs with a Bitbucket account with a different email, please log in to https://community.atlassian.com/ with this email and leave a comment here, so I can check the status of this account's workspaces.

Kind regards,
Theodora