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Unable to access Bitbucket account – email suspended, cannot receive verification codes

SasaTom
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September 13, 2025

Hello Atlassian Support,

I am unable to access my Bitbucket account because the email address associated with it has been suspended and I can no longer receive verification codes.

Details:

  • Email associated with the account: sasa.tomljanovic@theicebox.info

  • I still know my last password, but when I try to log in, the system sends a verification code to the suspended email.

  • I cannot restore that email account, so I have no way to complete the verification.

  • I need access to my repositories and projects urgently.

Could you please help me by:

  1. Verifying my identity using alternative methods.

  2. Updating my account to use a new email address (sasa.tomljanovic@gmail.com) so that I can log in again.

I can provide any additional information needed (repository names, past activity, or other proof of ownership).

Thank you in advance for your support.

Best regards,
Saša Tomljanović

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