Unable to Provide Access to a New User Due to 2FA Issue

[Saurabh Biramwar]

I recently added a new user to our Bitbucket workspace to provide access to a repository. However, he is unable to log in. When he tries, he is prompted to enter a two-step verification (2FA) code, but he never received a QR code while accepting the invitation.

I tried removing and re-adding the user, but the issue persists. As an admin, I cannot find any option in the Bitbucket console to disable 2FA for a specific user.

Could you please guide me on how to resolve this and ensure the user can access the repository?

[Phil C]

Hi Saurabh,

Welcome to the community!

I've checked the workspaces you have access to, and the workspace you have access to is on a Premium plan that requires users to enable two-step verification to access the workspace. 

It's not possible to disable the two-step verification requirement for certain users. The two-step verification requirement is all or nothing. 

The user you invited will need to enable two-step verification to access the workspace. 

I hope this helps. 

- Phil