Unable to Create Shared Bitbucket Workspace

[Olivier Caron-Grenier]

Hi,

I’m an organization admin trying to create our first shared Bitbucket workspace for my organization (we currently only use a personal workspace owned by a member). I’ve followed the official steps in Atlassian Administration:

1. Go to admin.atlassian.com and log in as an organization admin.

2. Select the Apps tab and click Add app.

3. Choose Bitbucket, enter a unique workspace name, and click Agree and add.

However, every time I try, I get the error:
“We're unable to add this app. Try again. If this keeps happening, contact support.”

• The workspace ID I’m trying to use is not already taken.

• There are no existing shared workspaces in our organization.

• I don’t see any prompts to request access or grant permissions.

• We are on the free Bitbucket Cloud plan, so I can’t submit a support ticket.

Has anyone else experienced this or found a solution?

Thanks!

[Ben]

Hi @Olivier Caron-Grenier 

The reason you can't create the workspace could be that your organisation is not compatible (the organisation needs to be the centralized user management experience) - in which case you'd need to create a new org first:

• Navigate to https://admin.atlassian.com/o/create and create a new org
• Navigate to https://admin.atlassian.com and select the workspace you just created
• Follow the steps in the create a workspace article again and add Bitbucket Cloud as a product to this new org

Can you try this for me and let me know how it goes?

Cheers!

- Ben (Bitbucket Cloud Support)

[Olivier Caron-Grenier]

Hi @Ben 

I resolved the issue, there was a capitalized letter in the workspace name.

Sorry and thank you!