Two-step verification

[Adjoua Max André]

I have a problem with the double authentication of my account I only reset my account to deactivate it and reactivate it but it does not work I had to change my phone.

[Ben · Accepted solution]

Hi Adjoua,

I can see that you have MFA enabled on both your Atlassian account as well as your bitbucket Cloud account - these are 2 seperate layers of authentication.

You'll need to follow this article and reset your MFA on the Atlassian account first, before resetting it on your Bitbucket Cloud account:

•  https://confluence.atlassian.com/bbkb/how-to-disable-reset-2fa-on-bitbucket-cloud-and-atlassian-account-1236932929.html

Cheers!

- Ben (Bitbucket Cloud Support)