Trying to create a new workspace gives an error

[Suleman Maqsood]

Something went wrong on our end. Please try again. If this keeps happening, contact support. (Issue ID for Atlassian use: 49bf5a6029d24bc783db4d72936f7866)

[Ben · Accepted solution]

Hi @Suleman Maqsood 

May I know if you're still encountering this issue? Please let me know the exact steps you've followed to create a new workspace.

Workspaces are now added via https://admin.atlassian.com and the correct steps are below:

• https://support.atlassian.com/bitbucket-cloud/docs/create-your-workspace/

Cheers!

- Ben (Bitbucket Cloud Support)

[Suleman Maqsood]

Hi Ben,
Yes, I'm still encountering this issue. I followed the exact steps as outlined here: https://support.atlassian.com/bitbucket-cloud/docs/create-your-workspace/

Selecting Bitbucket from the Apps button takes me to this page:

When I click on "Create a workspace", I'm redirected to another page where I need to input my workspace name.

No matter what workspace name I enter, I keep getting this issue.

[Ben]

Hi @Suleman Maqsood 

This could be because you don't have a compatible organisation, which is required to add Bitbucket Cloud as a product.

Please try the following:

1. Create a new organisation: https://admin.atlassian.com/o/create 

2. Select the organisation: https://admin.atlassian.com

3. Attempt to add Bitbucket Cloud as a product

Cheers!

- Ben (Bitbucket Cloud Support)

[Suleman Maqsood]

Thank you so much, Ben. After creating a new organization, I was able to create a new workspace. Really appreciate the help :)