The invoice is not showing.

[İsttelkom Software]

I am writing regarding a recent payment issue on my Bitbucket Standard plan.

I recently switched my plan from Free to Standard. Following this change, a charge of $10.00 appeared on my credit card statement.

However, I am facing two issues:

Missing Invoice: I cannot find the invoice corresponding to this specific $10.00 charge in the admin.atlassian.com billing history. The latest invoice is not visible.

Amount Clarification: My "Plan Details" page shows a monthly cost of $18.25, but I was charged $10.00. I assume this is a prorated amount, but since I cannot see the invoice, I cannot verify the breakdown.

My Details:

Workspace URL: [İsttelkom Software]

Date of Charge: [28.01.2026]

Charged Amount: $10.00

Contact Email: software@isttelkom.istanbul and enes.karaca@isttelkom.istanbul

[Mark C]

Hi @İsttelkom Software

Welcome to the community.

The $10 is actually expected as part of pre-authorization charge applied to the credit card being used.

You can check target=_blankthis link for more info.

Is there a pre-authorization charge applied to the credit card being used to purchase Bitbucket?

Yes. Upon signing up for a Bitbucket Cloud account, the credit card used to make the purchase will have a $10 (USD) pre-authorization charge charged to the account which will become part of the purchase price once the charge for your Bitbucket account has been authorized.

Regards,
Mark C

[Tansu Akdeniz]

Hi @İsttelkom Software 

Welcome to the community!

I recommend contacting the support team via Atlassian Support Portal.

If it is inaccessible, please try submitting a ticket through this page instead: Contact – Purchasing & Licensing.