Stopped receiving email notifications

[Stefan Vuckovic]

Hello,

I stopped receiving email notifications at least when it comes to comments and updates on pull requests. 

Other team members are receiving notifications.

Thanks,

Stefan

[Patrik S · Accepted solution]

Hello @Stefan Vuckovic and welcome to the Community!

Just adding to @Cliff Stovich 's response, checking internally I see some Atlassian emails were recently bounced back by your email server with the following error : 

554 5.7.1 [internal] recipient address was suppressed due to customer

This made your email be added to an internal suppression list to avoid the Atlassian emails being flagged as spam.

I went ahead and removed your email from the suppression list. If you are still not receiving the email, we suggest contacting your email provider to check if there isn't any blocking in place for the atlassian domain.

Thank you, @Stefan Vuckovic !

Patrik S

[Stefan Vuckovic]

Thanks, it works now.

[Cliff Stovich]

Have you checked your email notification settings? 

1. Select Your profile and settings ( ) > Personal settings.
2. Click the Email notifications for issue activity dropdown.
3. Choose Send me email notifications.
4. Select the relevant checkboxes for notifications you want to receive.

If that doesn't work it could be that you're getting emails from an automation rule that has broken. 

[Stefan Vuckovic]

Thanks for the advice, everything in the settings was fine. It was due to my email ending up on a suppression list.