Request for Correct Support Contact Regarding Full Administrative Access

[Deo]

Hi, I am a CEO and majority shareholder of , a U.S.-based fintech startup currently using Atlassian and Bitbucket for product development. I’m reaching out to request guidance on the appropriate contact or support channel to resolve an urgent administrative access issue. Our former technical lead, who served as a contractor and provisional cofounder, is no longer authorized to represent the company. Despite multiple requests, he continues to obstruct access to critical infrastructure.

To ensure business continuity and safeguard company assets, I respectfully ask for your assistance in the following:

1. Confirm the correct contact or support team to handle administrative access restoration.
2. Advise on the documentation required to validate my request (e.g., proof of incorporation, shareholder agreement, ID verification).
3. Ultimately, transfer or restore full administrative access to my verified email

The company is a registered entity, and I am prepared to provide all necessary legal documentation to confirm my ownership and role.

Your prompt guidance is greatly appreciated, as this matter is time-sensitive.

Warm regards,

[Adam Rouman]

Hi there - I'm a product manager with the Bitbucket team. I understand your situation. I recommend filing a support ticket as soon as possible here https://support.atlassian.com/contact/#/ so we can triage your request to the best support team and provide the information you mentioned so we figure out next steps. 

Thanks,

Adam

[Deo]

Hi Adam,

Thank you for your response and for acknowledging the situation.

I’m the CEO and majority shareholder of Paybash, a U.S.-based fintech startup actively using Atlassian and Bitbucket for product development. I’ve attempted to use the support link you provided, but unfortunately, I couldn’t locate an option that allows me to file a support ticket specific to administrative access recovery.

This issue is urgent: our former technical lead—who served as a contractor and provisional cofounder—is no longer authorized to represent the company. Despite multiple requests, he continues to obstruct access to critical infrastructure, including Bitbucket and Atlassian admin credentials.

To ensure business continuity and protect company assets, I respectfully ask for your assistance with the following:

• Confirm the correct support category or contact team to handle admin access restoration

• Advise on the documentation required to validate my request (e.g., proof of incorporation, ID verification, shareholder summary)

• Guide me through the correct steps to initiate credential transfer to my verified email

Paybash is a registered entity, and I’m prepared to provide all necessary legal documentation to confirm my ownership and role. Your prompt guidance would be greatly appreciated, as this matter is time-sensitive and directly impacts our investor readiness.

Warm regards,

[Adam Rouman]

Hi Deo - I recommend choosing 

1. Security Concern
   1. Security Incident

From here you can copy/paste the issue/context and should get you to the right folks ASAP.