Repository/Workspace invitation is never received

[Raphael Nascimento De Araujo Silva]

I am unable to invite a coworker to our repository. I have checked the email settings three times, and she even received emails from Atlassian recently to activate her account.

She needs to access the repositories to start working as a developer, but we haven't been successful.

Our IT department confirmed that there are no filters or blocks. We use Microsoft 365 email.

How can I resolve this?

[Ben · Accepted solution]

G'day Raphael! 

I have checked the affected user's email address and can see that the user has disabled product notifications (which includes invitations) - hence why they've not been able to receive these.
To resolve this:

• In order to receive invitations again, the user will need to navigate to their Atlassian account’s email preference center and tick the Product invitations option
• Once complete - an admin will need to navigate to Workspace Settings > User Groups then access both the Developers and Default Group bjzsj-978 user groups, expand Invitations Pending, click Cancel invitation to completely remove it from processing for both groups, then click Add Members in the top-right and insert the user's email address to properly resend the invitation

Please let me know how this goes.

Cheers!

- Ben (Bitbucket Cloud Support)

[Raphael Nascimento De Araujo Silva]

Thanks, Mate.

God bless you.