Pull request to prod branch doesn't link all Jira items

[Lee P.]

How is it possible that when I make a pull request to my production branch, the PR doesn't link all the Jira items mentioned in the commit history and the PR description?

My branching strategy is dev -> test -> production. All the Jira items I worked on were mentioned and properly linked during dev and test deployments (the Deployments tab in the Jira project also shows all of them).

But when I create a PR from test to production, only 14 items are linked, even though I have included the entire test branch's history using the {{commit_messages}} placeholder. We have 35 Jira items properly linked in my PRs for dev and test.

[Ben]

Hi @Lee P. 

Jira links issues to a PR if:

• The Jira issue key is present in:

  • The PR title at creation time

  • The branch name

  • The commit messages (but only if those commits are directly part of the PR, not just mentioned in the PR description)

• The PR is created from a branch that contains those commits (not just a merge commit).

Based on your description, the behaviour does not sound correct. To troubleshoot this further - we'll need to access your Bitbucket Cloud/JIRA instances. To do so, we require a formal support ticket in our system. As you are a member of a paid workspace, may you please raise a ticket with our support team directly?

• https://support.atlassian.com/contact

If you encounter issues raising a ticket, please let me know your timezone so I can raise on one on your behalf with a member of our team who works in your timezone.

Cheers!

- Ben (Bitbucket Cloud Support)