One-time login sent from BitBucket is not working!

[Shaima Obeidat]

I submitted a 2FA recovery request and received a one-time login email. However, when I clicked the link, I was still asked to enter my two-step verification code (It was my first time clicking the link and I clicked it as soon as I got the Email!!!). I wasn’t redirected to reset 2FA or access my account. The link seems to have failed or expired unexpectedly.

Could you please reissue a working one-time login or help me reset 2FA? I'm currently locked out of Bitbucket and unable to access my projects.

Also there's no way for me to raise a ticket or contact support because it requires me to login first.

The account I’m trying to access is: Shaima.Obeidat@globitel.com (my work Bitbucket account).

This request is coming from another account because I’m completely locked out of the one that needs recovery.

Thank you.

[Ben]

Hi @Shaima Obeidat 

I can see you have 2FA enabled on both your Atlassian account and Bitbucket Cloud account, so it's likely that one of the two is blocking you from proceeding.

Please refer to this article which explains the difference between both and perform the steps contained within:

• https://confluence.atlassian.com/bbkb/how-to-disable-reset-2fa-on-bitbucket-cloud-and-atlassian-account-1236932929.html

Cheers!

- Ben (Bitbucket Cloud Support)