One-time login link sent from Bitbucket to gain access to my account is NOT working

[Branislava Maksimovic]

I never set 2FA for the Bitbucket, but my company enforced it and here I am, without recovery key and 2FA device. 

Bitbucket has sent me link with token for one-time login, but it isn't working. I cannot access my account.

[Mark C · Accepted solution]

Hi @Branislava Maksimovic

Welcome to the community.

Could you check your email inbox and try to disable your 2FA again?

Regards,
Mark C

[Branislava Maksimovic]

It worked, thanks.

[Robin Kon]

If the one-time login link isn’t working, it’s likely expired or already used. Those links are usually valid for a short time and can’t be reused. If you’re locked out and don’t have 2FA access or a recovery key, your best bet is to open a support ticket with Atlassian directly and choose the Bitbucket account recovery option. Be ready to confirm your identity and company email. If your company uses Atlassian Access, the org admin might also be able to reset your 2FA or help from their side.

[Branislava Maksimovic]

| If the one-time login link isn’t working, it’s likely expired or already used.

It really wasn't used and when I realized it's not working I checked the timestamp (it was jwt token) and it was issued and hour before. 

I googled and found similar question in the community: one-time login link isn't working. So there might be a problem with issuing those links for Bitbucket. It would be worth checking. Somebody important might be locked out of their account.