Not receiving invitation links to add a new user to workspace.

[Global Software Master]

Admin account is sending me an invitation to add to the workspace but I am not receiving invitation emails. I tried another email and the invitation was received instantly. I also checked with the IT to see if the emails were blocked from Atlassian and that is not the case. I also checked my spam/junk folder, nothing there either. What should be my next steps here?

[Shwetha Suvarna]

Hi @Global Software Master 

Welcome to community...

We observe that your account has unsubscribed from receiving product invitations for Atlassian Cloud products.

To mitigate the issue, I request that you follow the steps below

Step 1: Please Check Email Preferences by :

• Log in to Atlassian Account:

  • Go to id.atlassian.com.

  • Sign in with your email address (If not already signed in).

• Access Account Settings:

  • Click on your avatar in the top right corner.

  • Select Account settings from the dropdown menu

• Navigate to Email Preferences:

  • Click on the Email tab within your account settings.

  • Click the link to the email preferences center.

• Adjust Email Preferences:

• In the Product Surveys and Invitations section, ensure that Product Invitations is selected.

Step 2 : Request a New Invitation

Please note that subscribing to invitations or changes to Email preferences will not trigger the emails that were triggered prior to the changes to the Email preference settings.
To trigger a new invitation, could you please check the steps below :

• The workspace administrator will have to:

•  Cancel the current invitation by navigating to Workspace Settings > User Groups, selecting the relevant group, and expanding the Pending invitations

• Then, clicking Cancel Invitation to completely remove it from processing

• Once the invitation has been cancelled, you will then need to click Add Members in the top-right and insert the user's email address to properly resend the invitation

Please review the pages below for more details

• https://support.atlassian.com/bitbucket-cloud/kb/email-notifications-not-working/

• https://confluence.atlassian.com/bbkb/troubleshooting-not-receiving-bitbucket-cloud-workspace-invitations-1562215572.html

I hope this helps. If you have any questions or need clarification on the case, feel free to contact me.

Best Regards
Shwetha Suvarna

[Global Software Master]

That worked. Thank you!