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Not receiving Bitbucket Workspace invitation email

Jason B November 4, 2025

Hi - 

I am attempting to receive an invitation to a Bitbucket workspace, but I am not receiving the email.

I went through the support article, checked 'Product Invitations' which was unchecked, and got the other party to remove and reinitiate the invites. I am still not receiving the invitations, and I have check in the 'other' and 'Spam' folder and in quarantine.

I have previously been able to successfully receive and accept a Bitbucket workspace invite from another account - this was back on October 24th. The request we're attempting here is from a different org.

Is someone from Atlassian able to check to see what could be holding up those emails from coming to me?

Thanks!

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