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Not getting invites to BitBucket repositories

Dragan Nikolovski
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December 15, 2025

I'm not receiving any repo/workspace invites on this account. All other types of emails from BitBucket/Atlassian I get just fine, just not repo invites.

I've tried setting up an email alias, enabling every email notification setting, disabling and re-enabling every email notification setting, getting the invite deleted and re-sent.

Getting an invite from the same repo sent to my personal email worked just fine and I was able to set up a new account. If it's an email linked to my account then it doesn't get the repo invite

2 answers

1 vote
Nikola Perisic
Community Champion
December 15, 2025

Hi @Dragan Nikolovski 

This is because your email has been added to the Atlassian's surpression list. I have request help from Atlassian engineers.

0 votes
Ben
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
December 17, 2025

Hi @Dragan Nikolovski 

I can see that in your Atlassian email preferences, you have unsubscribed from a large number of notification types (including invitations) - hence why you're not receiving any emails.To resolve this:

  • In order to receive invitations again, you will need to navigate to your Atlassian account’s email preference center and tick at least the Product invitations option to receive invitations for Bitbucket Cloud
  • Once complete - an admin of the workspace you were invited to will need to navigate to Workspace Settings > User Groups, access all user groups you were invited to, expand Invitations Pending, click Cancel invitation to completely remove it from processing for all groups, then click Add Members in the top-right and insert the your email address to properly resend the invitation

Please let me know how this goes.

Cheers!
- Ben (Bitbucket Cloud Support)

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