Not Receiving MFA enable email

[UAT UQ]

Hey guys,

Can you please unblock the email for my account so I can receive the MFA receive email? I've seen other support requests where the email was in a blocked email address group, I believe I've fixed the issue with the email.

Thanks.

[Patrik S]

Hello @UAT UQ ,

and welcome to Community!

I've checked internally and your email address was indeed in the Atlassian suppressions list, as the previous attempts of Atlassian to send you an email were bounced back by your email provider with the following error:

554 5.7.1 [internal] recipient address was suppressed due to customer policy

Now the the suppression was removed, could you go thorough the process of resetting MFA again ? This is required because the previous emails were already dropped.

Thank you, @UAT UQ !

Patrik S