How do I go about viewing logs, audit trails, or similar around the new user invitation process?
I seem to be able to invite people via email most of the time, but one particular email -- which we've verified is active and available elsewhere -- is simply not receiving the invitation I send through the Bitbucket interface.
We've tried canceling and re-sending/re-inviting, but are getting nowhere, and I cannot find any way to access an audit trail of the activity.
Are there any avenues to discover the problem here? What am I missing?
Thanks.
G'day @Matt Ness !
Welcome to the Bitbucket Cloud community!
Unfortunately, there is no audit trail for user invites. I have checked the user's email address and can see that the user has disabled product notifications (which includes invitations)—hence why they've not been able to receive these.
To resolve this:
Please let me know how this goes. If you still encounter issues - you'll need to raise a support ticket using your Premium entitlement workspace URL:
Cheers!
- Ben (Bitbucket Cloud Support)
Thank you Ben,
This has been resolved per your instructions.
Regards,
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