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Need to reset admin password on bitbucket server 5.13

razmik.baghdasaryan December 19, 2018

Hi all,

I need to reset bitbucket internal admin password

I try this one 

https://confluence.atlassian.com/bitbucketserver/lockout-recovery-process-776640158.html?_ga=2.135630901.505214888.1545249650-1945933660.1536782861

but nothing result

after that I try enable Internal directory

UPDATE cwd_directory SET active='T' WHERE impl_class='com.atlassian.crowd.directory.InternalDirectory';

and reset update password for admin user from cwd_user table

 

and try to login system got error message you dont have permission to access bitbucketadmin_errror.png

 

1 answer

0 votes
Stephen Sifers
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
December 21, 2018

Hello Razmik and welcome to the Community!

The screenshot you provided points to a permissions issue and not a password issue. It seems your password for you account is working, however, you do not have permissions within Bitbucket anymore (most likely due to the switch to the internal directory). Please ensure your user within Crowd is configured to have access to Bitbucket.

If you deployed Bitbucket and initially connected it to Crowd (skipped the setup of the internal directory), then you will need to ensure the Crowd Directory is available for your users to login and access. You can find more about Specifying an Application's Directory Permissions.

If you are still unable to access your account, please let us know.

Regards,
Stephen Sifers

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