Need to migrate email.

[Vivek Balamurugan]

Currently, my Bitbucket/Atlassian account is associated with my old email address ending with [REDACTED]. I am trying to change it to my new email address ending with [REDACTED]. However, when I attempt to update the email, I receive a message stating that the .com email address is already associated with another Atlassian account.

It appears that an Atlassian account was previously created using my [REDACTED] email address, possibly due to an earlier login or invitation to an Atlassian product. My active Bitbucket work and repositories are currently associated with the .in email account, and I would like to continue using only the .com email going forward.

[Ben]

Hi @Vivek Balamurugan 

Resolving this will require a ticket to be raised with our support team and is not something that is able to be resolved in community.

May I know your timezone so that we may raise a ticket on your behalf?

Cheers!

- Ben (Bitbucket Cloud Support)

[Vivek Balamurugan]

Hi Ben. Thanks for looking. My time zone is IST.

[Vivek Balamurugan]

@Ben 

[Vivek Balamurugan]

Any updates on this ticket

[Ben]

Hi @Vivek Balamurugan 

Sorry, missed this - I've opened a ticket on your behalf, please check your email.

Cheers!

- Ben (Bitbucket Cloud Support)

[Vivek Balamurugan]

Thanks @Ben 

[Kristian Walker _Adaptavist_]

Hi Vivek,

I have clicked the request assistance button to notify Atlassian Support of this request so they can look to answer this question for yourself.

You may also want to raise a support request in the service desk at: https://support.atlassian.com/contact/#/

Regards,

Kristian