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Need to migrate email.

Vivek Balamurugan
February 2, 2026

Currently, my Bitbucket/Atlassian account is associated with my old email address ending with b.vivek@riverstonetech.in. I am trying to change it to my new email address ending with b.vivek@riverstonetech.com. However, when I attempt to update the email, I receive a message stating that the .com email address is already associated with another Atlassian account.

It appears that an Atlassian account was previously created using my b.vivek@riverstonetech.com email address, possibly due to an earlier login or invitation to an Atlassian product. My active Bitbucket work and repositories are currently associated with the .in email account, and I would like to continue using only the .com email going forward.

1 answer

0 votes
Kristian Walker _Adaptavist_
Community Champion
February 3, 2026

Hi Vivek,

I have clicked the request assistance button to notify Atlassian Support of this request so they can look to answer this question for yourself.

You may also want to raise a support request in the service desk at: https://support.atlassian.com/contact/#/

Regards,

Kristian

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