My workmate is using Bitbucket every day without any account-related issues at all. However, he contacted me today that he wasn't able to log in due to 2FA verification.
The weird thing is that our Atlassian cloud did not set up a 2FA verification. As an administrator, there is no way for me to reset it since it is not set up in the org.
Is there a way to reset or remove her 2FA?
Thanks for the support
