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My team-member unable to login

Abitha SAT
Abitha SAT
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November 2, 2023

Hi,

My team-member forgot his password, When he clicked "Send recovery link NO EMAIL RECEIVED" to his Email account. Tried many times, but no luck. I think his account may be blocked or something... Not sure WHY? How to enable his account back as we have projects / repos / sources files under his account?

His Email account is: [redacted]

Any help is highly appreciated! PLEASE!!!

Thanks a mill in advance!

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Andy Heinzer
Andy Heinzer
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
November 3, 2023

Hi @Abitha SAT 

I found that email address was being suppressed on our side.  I have removed this suppression.  That user should be able to receive email from our services now.  Try to send the recovery link once more.

Regards,

Andy

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Abitha SAT
Abitha SAT
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Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
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November 3, 2023

Thank you Andy!!! The issue is resolved!!!

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