Lost phone with Authenticator app – Unable to log in to Bitbucket, need 2FA reset

[Dhanunjay Sai Kiran]

Hello Support Team,

My name is Dhanunjay Sai Kiran and my Bitbucket account email is <email>.

I lost my phone which had the authenticator app configured for my Bitbucket account. Unfortunately, I also logged out of my laptop, so I can no longer access my account due to two-step verification.

I also tried sending myself a reset link, but I have not received any email regarding the reset even after 24 hours.

Could you please help me by disabling or resetting the two-step verification on my account so I can regain access? Please let me know if you require any further details or identity verification.

Thank you very much for your support.

[Shwetha Suvarna · Accepted solution]

Hey @Dhanunjay Sai Kiran 

Welcome to community...

I see that you have disabled Two factor Authentication. And have already logged in to the BitBucket account.

Do let me know if you need further help on the issue. Happy to Help

Best Regards

Shwetha Suvarna